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Straive featured in ISG Provider Lens™ Contact Center — Customer Experience Services 2021 global report

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Singapore, November 4 (ANI/PRNewswire): Straive (erstwhile SPi Global), a market-leader in technology driven EdTech, content, and data solutions, has been named a contender across global geographies by advisory firm Information Services Group (ISG) in its Provider Lens™ Contact Center — Customer Experience Services 2021 global report.

Straive has been featured in multiple quadrants, including Digital Operations, AI & Analytics, Work from Home Services & Social Media Services, owing to its proficiency in driving business agility and operational excellence in customer support services.

ISG Provider Lens™ is a practitioner-led service provider comparison. Research reports provide independent vendor evaluations and enterprise buying behavior segmentation.

As an industry leader for more than 15 years, Straive’s capabilities encompass outsourcing services, comprehensive offerings, advanced delivery centers, global language capabilities, and 24/7 availability of subject matter experts. With 2,300+ support agents specialized across various disciplines and providing multi-channel support, Straive drives customer engagement efficiently across the information industry segments including publishing (scientific/professional), education, legal & tax, financial information among others. Straive’s robust technology solutions suite is tailored to meet customer expectations, enhancing sales, product, and service.

On the feature, Ratan Datta, President and CEO, Straive, said, “The evolving digital technologies have radically transformed the ways of customer engagement. Straive’s entry and feature in the ISG Provider Lens™ quadrant report is a testament to our knowledge, expertise, and successful record in customer support services. A fine blend of subject matter expertise and the latest technologies–AI, ML, and Analytics have been at the center of our capabilities.”

The ISG Report noted, “Straive™ is consciously working towards developing its tech-enabled customer services across various channels in order to deliver an enriched customer experience in its target market segments.”

Straive has a strong and established CX practice focused on improving the customer experience, with product and technical support being one of the major offerings, along with lead generation. With more than 18,000 employees, including 2300+ dedicated customer service personnel, and operations spread across 8 countries, the company offers digital support, back-office services, sales & marketing support along with multilingual support and content operations in more than 10 languages. Straive also has a dedicated team in its labs to foster innovation, create industry benchmarks and co-create solutions with clients.

To read the full report, (https://www.straive.com/analyst-recognitions/straive-featured-in-ISG-provider-lens-customer-experience-services-global-report-2021) Click Here

This story is provided by PRNewswire. ANI will not be responsible in any way for the content of this article. (ANI/PRNewswire)

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Infosys, L&T are top picks of most brokerages for Samvat 2078

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Despite unprecedented levels of uncertainty in Samvat 2077, investors have little to complain about on the returns front. The BSE Sensex delivered returns of 38 per cent in this period, while the Nifty registered a return of over 40 per cent.

As is the case in bull markets, companies in the small- and mid-capitalisation basket outperformed the benchmarks, with returns almost twice those of frontliners. What dominated the returns charts over the past year were realty, metal, and public sector undertaking (PSU) bank indices which doubled shareholder value. Brokerages believe some of …




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PRESS24 NEWS has always strived hard to provide up-to-date information and commentary on developments that are of interest to you and have wider political and economic implications for the country and the world. Your encouragement and constant feedback on how to improve our offering have only made our resolve and commitment to these ideals stronger. Even during these difficult times arising out of Covid-19, we continue to remain committed to keeping you informed and updated with credible news, authoritative views and incisive commentary on topical issues of relevance.

We, however, have a request.

As we battle the economic impact of the pandemic, we need your support even more, so that we can continue to offer you more quality content. Our subscription model has seen an encouraging response from many of you, who have subscribed to our online content. More subscription to our online content can only help us achieve the goals of offering you even better and more relevant content. We believe in free, fair and credible journalism. Your support through more subscriptions can help us practise the journalism to which we are committed.

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First Published: Thu, November 04 2021. 18:44 IST


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T20 WC, WI vs SL Live Score: Windies look to keep semis hopes alive

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West Indies cricket team. Photo: @ICC

Defending champions West Indies will be desperate to address their batting woes and keep their slim semi-final hopes alive when they take on an inexperienced Sri Lanka at the Sheikh Zayed Stadium in Abu Dhabi in the T20 World Cup on Thursday.

After two back-to-back defeats, West Indies managed to revive their campaign with a scrappy three-run win over Bangladesh. The two-time champions’ chances of reaching the semi-finals look very slim but they aren’t out of the race just yet.


They not only need to win their last two fixtures to stay in the mix for the semis but also require dominant victories to improve their net run rate, which is the worst in the group.


On the other hand, Sri Lanka, who had won the title in 2014, slumped to their third consecutive defeat after a dominant victory in their campaign opener.

With just one match to go in their Super 12 campaign, Sri Lanka can finish on a maximum of four points which will not be enough to help them progress.


WI vs SL playing 11 prediction


Evin Lewis, Chris Gayle, Roston Chase, Nicholas Pooran (wk), Shimron Hetmyer, Dwayne Bravo, Jason Holder, Kieron Pollard/Hayden Walsh, Ravi Rampaul, Andre Russell and AkealHosein


KusalPerera (wk), Pathum Nissanka, CharithAsalanka, Avishka Fernando, Bhanuka Rajapaksa, Dasun Shanaka (c), Chamika Karunaratne, DushmanthaChameera, Maheesh Theekshana, Wanindu Hasaranga and Lahiru Kumara


Know about ICC T20 WC, West Indies vs Sri Lanka match live telecast, streaming and live toss timings details here:


The WI vs SL will be telecast live on Star Sports 1 HD/SD with English commentary, while Star Sports Hindi with Hindi Commentary. The live streaming of WI vs SL match will be available on Disney+Hotstar app in four languages.


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Oil prices rise ahead of OPEC+ meeting

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Brent crude was up 94 cents, or 1.2%, at $82.93 a barrel by 0940 GMT and U.S. West Texas Intermediate crude rose 62 cents, or 0.8%, to $81.48.


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